Making the Customer Experience Magical with John Formica


Making the Customer Experience Magical! - If Disney Ran Your Library What Would it Look Like? presented by John Formica (the "Ex-Disney Guy")

Have you ever wondered how the Walt Disney World Resort continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Service? It is not about service. It’s all about creating a memorable Customer Experience. Learn secrets success strategies to attract more customers, build brand loyalty for life, and transform your library into a Disney-like culture. If Disney can do it why can’t you?


June 13
Archdale Public Library, Randolph County (10433 S Main St, Archdale, NC 27263)
10 a.m. - 4 p.m.

*Lunch will be provided for attendees.

This event is related to:

Tuesday, June 13, 2017 - 6:00 a.m.
10433 S Main St
Archdale, NC 27263
United States