Learning and Innovation Coordinator - Headquarters Library, Cumberland County Public Library & Information Center


An employee in this position develops, coordinates and presents training and development for library staff that ensures a high level of competency in the delivery of customer service.  Assesses and evaluates effectiveness of training. Oversees the training of staff in all skills and competencies as it relates to library services. Creates instructional videos for library staff in consultation with senior staff and regularly updates the library's training portal – including training documents, videos, checklists, and staff development plan. Ensures that competencies are reflective of changing service needs in the library. Works with Library HR to ensure training checklists and methods of training are accurate and accessible. Facilitates and encourages the exploration of innovation in services and programs. Participates in councils and meetings to communicate and seek input on training issues.

QUALIFICATIONS: Master of Education, Instructional Design, Library Science or other related field and three (3) years of training/educating adult learners. Public library experience preferred.

SALARY: $47,073.00/Year