User Services Manager - Duke University Medical Center Library


The User Services Manager serves as customer service and circulation lead in the Content and Discovery team of the Medical Center Library & Archives. This proactive and service-oriented role manages the Service Desk and has primary responsibility for all patron interactions at the desk, circulation, and reserves. In addition, the User Services Manager supervises two staff members and student workers. The role is a key member of the Content and Discovery team, which works together closely to integrate technical and user services. As such, this role also contributes to e-resource troubleshooting, interlibrary loan, and cataloging. As a power user for the integrated library system (ILS), the User Services Manager coordinates across campus libraries on both policy and technical issues.

Qualifications: Bachelors degree or equivalent combination of relevant education and experience

Review of applications will begin on February 3, 2020.