Interlibrary Loan Lending & Document Delivery Manager - Joyner Library, East Carolina University


East Carolina University’s Joyner Library Circulation & Interlibrary Loan department seeks an Interlibrary Loan Lending & Document Delivery Manager to provide books, articles, media, and other resources from ECU Libraries to outside libraries. The position also assists in locating and providing resources from outside libraries and other suppliers and vendors to ECU students, faculty, and staff. Assistance is given to libraries and patrons seeking help in person, by phone, and by email. Request citations are verified using online library resources and then retrieved from the library’s holdings or sent to identified outside libraries and vendors for fulfillment. Invoices for materials provided and for items lost or damaged are handled. Processing materials for shipping and upon return, physically searching library collections, scanning materials, and performing other manual duties are required. This position supervises the work of student assistants performing interlibrary loan tasks. The position also serves patrons at the Circulation desk, which includes: circulating library materials and equipment; processing new patron registrations and material renewals, holds, and recalls; supervising student employee desk assistants; independently interpreting and applying procedures; explaining library procedures to patrons; and solving problems and disputes. This position is responsible for making decisions that affect the immediate borrowing privileges of patrons, accepting payments for fines and fees, referring patrons to appropriate personnel to ensure customer satisfaction, and, in the absence of Research & Instructional Services personnel, providing basic research service using the library’s website, online catalog, library research databases and tools, and other internet resources. 

Qualifications: High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience. Preferred: Bachelor’s degree with research-based writing; two years of customer service work experience; academic library work experience; interlibrary loan work experience; knowledge of library cataloging standards; accounts receivable or payable experience; demonstrated ability to communicate effectively in oral and written form; foreign language reading skills; proficiency with Microsoft Office, especially advanced features of Word and Excel.

Salary: $31,200 - $36,766