Description: The Head, Assessment & User Experience Strategy provides leadership and direction for the Duke University Libraries’ strategy and practice of Assessment and User Experience, including developing, maintaining, and integrating user-focused web content, data, and discovery platforms. Provides vision and leadership for ethically collecting data and conducting research to address all aspects of library users’ needs. Cultivates a forward-looking, collaborative environment and sets high service and quality standards for the deployment, assessment, and accessibility of new services, the development of critical initiatives, and recommending policies and setting best practices for usability and user experience. Collaborates with other department heads to provide leadership in managing and directing change in information resources and technologies.
Qualifications: Bachelors degree or an equivalent combination of experience and education required. MA/MS in Information, Computer, or Qualifications Library Science, or related subject preferred. 3-6 years of experience or an equivalent combination of experience and education. At least three years’ experience supervising staff and managing, facilitating, or developing preferred.