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April DurrenceNC Cardinal Training Specialist

A background in history, law, management, and customer service led to a position on the management team of the Ashe County Public Library, in the Appalachian Regional Library system, in 2009. April was an implementation trainer for Appalachian’s staff during their migration to NC Cardinal in 2011, and has loved problem-solving and extending her knowledge of the Evergreen software before and since joining the NC Cardinal team at the State Library in 2014.

As Training Specialist for NC Cardinal, April is building a library of online, on-demand training opportunities for library staff, as well as facilitating the Cataloging Committee, library migration and administrative functions, and troubleshooting as needed. April can offer problem-solving assistance with many technical aspects of NC Cardinal consortium administration and Evergreen software, including:

  • Consortium training initiatives
  • Reports in Evergreen
  • NC Cardinal organizational structure and library settings
  • Migration mapping
  • Cataloging policies and procedures
  • Circulation and hold functions and policies
  • Billing issues
  • Customer service and user experience

 

Contact Information:
Phone: 919-814-6794
Email: april.durrence@ncdcr.gov
Mailing Address:
4640 Mail Service Center
Raleigh, NC 27699-4640