Why is this work important in libraries?

Digital skills provide the ability to use computer technology well. Learning new digital skills is important for everyone, regardless of age, ability, location, gender, or socioeconomic status.

The level and type of digital skills a person needs depends on what they want to gain and how they want to participate online. Some may only need the basic skills required to stay safe online, stay in touch with friends and family, and read about hobbies and interests on specific websites. Others may need digital skills for employment. Many jobs that are unrelated to technology now require some degree of digital skills. For example, those working in warehouses and shops may need to keep digital records of stock, while doctors use electronic health record systems and video calling for remote appointments.

So regardless of who you are helping, gaining digital skills can be a source of confidence and empowerment. As technology evolves, the skills required to stay safe and maximize the benefits of digital technologies also evolves. Learning digital skills is therefore an ongoing process.