Description
The McDowell County Public Library is seeking a dynamic and customer-focused Circulation
Manager to lead our circulation team and ensure a welcoming, efficient, and positive
experience for all patrons. In this role, you will oversee daily circulation desk operations,
support frontline staff, and work collaboratively with other library departments to enhance
services. If you are passionate about providing excellent customer service and thrive in a team-
oriented environment, we encourage you to apply!
Duties & Responsibilities:
Manage the daily operations of the circulation desk, including check-ins/outs, issuing
library cards, and fee processing.
Foster a positive, welcoming environment for all library visitors.
Supervise, train, and support circulation staff, ensuring high performance and team
collaboration.
Work closely with other library departments to coordinate efforts and enhance the
overall patron experience.
Troubleshoot and resolve any circulation-related issues, including patron concerns and
technical challenges with library systems.
Qualifications
Strong verbal and written communication skills, with a customer-first approach.
Experience in supervising, training, and leading a team, particularly in a customer-facing
environment.
Excellent organizational skills and the ability to handle multiple priorities.
Proficiency with library systems and technology (e.g., integrated library systems, self-
checkout stations).
Ability to work collaboratively across departments to ensure smooth library operations.
Preferred Experience:
Master's degree in Library Science, Information Management, or a related field.
At least 3 years of library experience, with a focus on circulation services.
Previous experience in staff supervision and performance management.
Salary
$51,891.50 / Annually