Description: Responsible for providing professional librarian services including all customer service functions and systems as well as supervising customer service staff at both library branches. Provides and coordinates proper training in partnership with other library leadership for all circulation staff to include pages. Performs technology troubleshooting as needed. Models and sets staff expectations for exemplary customer service to patrons and community. Coordinates all room reservations and trains the staff on proper procedures in partnership with other library leadership. Manages and assists with resource sharing services. Acquires books for outreach to daycares through deaccession and ordering with a limited budget annually. Manages the process of searching for lost and missing items as well as running reports through the current ILS. Maintains lobby bulletin boards, lobby displays, and meeting room displays. Manages all aspects of patron’s accounts. Other work as assigned.
Qualifications: Minimum Training and Experience: High School Graduate or higher. Excellent verbal and written communication skills. Knowledge of customer service procedures and principles. Ability to resolve customer complaints/issues while maintaining a professional, calm demeanor. Proficient working knowledge of technology devices as well as digital resources and utilization in a library.
Salary: $37,399