Position Description: The IT Client Support Professional is a member of the IT department’s Technology Services unit. The position supports software and hardware for the Apple and Windows computing environments across the Libraries. The position reports to the IT Services Manager. The position is key in responding to incidents and service requests from Libraries’ clients, supporting a wide breadth of software applications, computing, and other hardware equipment for staff and patron spaces across six Libraries locations. They are responsible for providing computer hardware support, including troubleshooting, repair, consultations, and refresh processes. The position serves as an intermediary between technical experts and clients, facilitating effective communication and collaboration. They escalate critical issues to appropriate technical teams by providing comprehensive context and background information. They serve as a subject matter expert on support processes and procedures, continuously assessing and refining support workflows to optimize efficiency and effectiveness.
Qualifications: One of the following:
-Bachelor’s degree AND three years of experience in the information technology field related to the area of assignment
-Bachelor’s degree in Computer Science, Information Technology, or a related discipline AND two years of related experience;
-An equivalent combination of training and experience.
A full list of required and preferred qualifications can be found on the full vacancy announcement linked here.
Salary: $74,618 minimum.