Description: An employee in this position is responsible for providing advanced library services to customers at the Adult Services Desk. May regularly act as Team Leader in the absence of the branch manager. Performs proactive reference, and answers complex customer questions about information and technology resources and trains the public in the use of library resources and equipment Resolves intermediate customer complaints; refers more complex issues to the branch manager or Adult Services Manager. Knows, enforces, and interprets rules governing the use of the library. Provides in-depth readers’ advisory services. Staff the online chat reference as assigned.
Prepares, markets, presents, and evaluates programming for adult and all-ages audiences, including book clubs and classes on computer skills.
Provides one-on-one instruction/training for customers on an as-needed basis. Participates in publicity and marketing of library resources and events, including writing library-related columns in local publications. Implements and evaluates outreach to community groups and organizations.
Qualifications: Master of Library Science degree. Trainee applicants must have completed at least 75% of the required course work towards an MLS and submit a letter from the University dean showing the number of credit hours already obtained and that the candidate can complete all master’s degree requirements within twelve months.