Description
Exemplary customer service skills & a commitment to outstanding service as a county representative out in the community. Creation & facilitation of programming to diverse populations at a variety of facilities/institutions in the County; plans, prepares and manages the Homebound Delivery Program for homebound and shut-in patrons at personal homes, assists living, rehab, and nursing home facilities; maintains and manages outreach collections at various locations around the county providing materials of interest for focus group of facility; delivers collection materials and donations to organizations and institutions in the County; represents the Library and sets up informational table/booth/tent at various County, City, and community group events throughout the year; handles complaints and resolve technical problems; maintains records and prepare reports; assists with special library projects; participates in section or library management, assists with budget activities, overall planning, and goal setting; supervises and trains Library Assistants and volunteers assigned to Outreach Services.
Qualifications
Bachelor’s degree or an associate degree with 2-3 years of experience in Outreach Services. A minimum of two years of relevant work experience, a technology background, and excellent customer service skills are preferred. Experience with Evergreen ILS is also preferred, and bilingual candidates are encouraged to apply. Previous applicants for this position need not apply.
Salary
$45,689 / Annually