Description:
The purpose of this position is to provide responsible technical and skilled work, installing, troubleshooting and testing microcomputer hardware and software, providing knowledgeable first line support of information systems for the assigned department. This position will work with a team that provides dedicated support to Durham County Library.
Essential functions include: Plans, installs and tests new equipment and software; Configures, setup and maintain master stations, reservation stations, and print release software; Assists in maintaining personal computer and terminal equipment database; Troubleshoots hardware problems related to PCs, terminals, and peripherals; Troubleshoots software problems related to office automation and applications programs; Performs minor in-house repairs on PCs and coordinates major repairs with equipment vendors; Develop and document IT standards and procedures, including maintenance and operational protocols; Deliver superior customer service, ensuring effective communication with both internal and external stakeholders; Provides user support in installing and using PCs, terminals, peripherals, and applications software.
Qualifications:
Thorough knowledge of personal computer technology. Ability to install PCs, operating systems, and applications software. Ability to work independently or as a team member to identify requirements, find and evaluate alternatives, present solutions, make recommendations and follow projects through to completion. Ability to serve as a team member, providing coordination and leadership to other team members. Ability to communicate effectively orally and in writing.
Minimum requirements are: High School Graduation or GED equivalent; and two years of technical support for IT hardware and software or related experience or an equivalent combination of education, training, and experience.
Salary: $58,135 - $78,447