NC Cardinal Resource Sharing Consortium Celebrates 10th Anniversary!
NC Cardinal celebrates its tenth anniversary this year! This growing consortium of North Carolina Public Libraries began with a group of public library directors envisioning a library card that could be used throughout the state. In 2011 the first five public library systems joined, using the open-source Evergreen Integrated Library System software for their shared catalog. In 2013, sixteen member libraries began sharing materials, including books, videos, audiobooks, and music. By the end of June 2022, NC Cardinal will serve 48 library systems in 62 counties and 4 municipalities.
Best Practices for Virtual or Socially Distant Programs Online is part of the webinar series Making the Most of Going Digital: Optimizing Virtual Services for Customer Engagement.
Developing Virtual Programming Online
Libraries have been offering programming for decades, and in many cases, the model has been, “Let’s plan a program, promote it, and see who shows up.” This approach hasn’t changed much, even with the proliferation of virtual and streaming programs. In this session, we will discuss a method for planning programs that begins with the end in mind. Starting with identifying your customer’s needs and wants, then developing programs and services to meet those needs and wants. We’ll discuss how to use research – quantitative and qualitative – to plan virtual programs that will engage your customers. We’ll talk about “bundling” programs and services for different audience segments. We’ll also cover how this more strategic approach can save time and resources for your library.