Communication Under Fire – How To Sharpen Your Skills & Influence Others

Have you ever had a conversation in which no meaningful communication was happening? Did frustration mount? Was the relationship damaged?
We’ve all been there. You can handle tough conversations while strengthening relationships, no matter the stakes or how high the pressure. As a result of this half-day, virtual workshop you will:
Recognize the factors that derail conversations • Better manage yourself when your hot buttons have been pushed • Understand the most effective communication style to use in challenging situations • Anticipate the communication styles that disrupt discussion • Have tools to improve your communication results

Tue, Nov 16, 2021, 12:30 - 4:30pm

Cultural Sensitivity: Inclusive Communication

Cultural Sensitivity: Inclusive Communication 
In this session, attendees will learn how to overcome the barriers and challenges to effective communication across cultures, genders, and styles. The session will provide tools to foster more effective communication across a diverse workforce and community. This training series will allow library staff to improve their cultural competency and communication skills when interacting with colleagues, library patrons, and the community at large.

Thu, Oct 28, 2021, 11:00am - 12:00pm

Family History Starts Here: Using the State Library and State Archives in Your Research

Family History Starts Here: Using the State Library and State Archives in Your Research
Join representatives from the State Library and State Archives as they provide an overview of their collections, resources, and research services, and guide you on maximizing your research time onsite or online. Your family history research journey starts here!

Thu, Oct 28, 2021, 1:00 - 2:00pm
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