Description: The Access Services Librarian coordinates the operations of the Perkins Circulation Unit including the Library Service Desk. They hire, train and manage full-time staff in the unit, are responsible for collecting unit related data, assessing services and adapting workflows, and help to develop and design efficient services responsive to user needs and supportive of Duke’s diverse community. They serve as primary back-up to the Head of Access and Delivery Services for service and operational issues, represent the department on library and consortial teams, manage ADS related web pages, act as a primary point of patron contact and works on development and implementation of the Duke University Libraries new library services platform and other related tools.
Qualifications: Master’s degree from an ALA-accredited program or an advanced degree in a relevant subject area. Supervisory experience; three years of library experience in circulation or access services, or a demonstrated specialized knowledge of related library systems and procedures; demonstrated commitment to providing outstanding customer service.