Customer Service Supervisor - Davie County Public Library


Description: Responsible for providing professional librarian services including all customer service functions and systems as well as supervising customer service staff at both library branches. Manages circulation functions within the public library. Provides and coordinates proper training in partnership with other library leadership for all circulation staff to include pages. Assists patrons at Customer service desk when necessary with check out/in of library materials. Performs technology troubleshooting as needed. Models and sets staff expectations for exemplary customer service to patrons and community. Coordinates all room reservations and trains the staff on proper procedures in partnership with other library leadership. Manages and assists with resource sharing services. Manages the process of searching for lost and missing items as well as running reports through the current ILS. Maintains lobby bulletin boards, lobby displays and meeting room displays. Maintains and orders circulation supplies. Manages all aspects of patron’s accounts. Other work as assigned.

Qualifications: High School Graduate or equivalency. Excellent verbal and written communication skills. Extensive knowledge of customer service procedures and principles. Ability to resolve customer complaints and issues while maintaining a professional, calm demeanor. Proficient working knowledge of technology devices as well as digital resources and utilization in a library.

Salary: $37,029