Rhodium Rules!
Customer Service Webinar Series with Linda Bruno
We’ve all heard of using “the golden rule” when dealing with others. Some of us have even heard of using “the platinum rule.” But did you know that some sources say that rhodium is the most valuable of precious metals? Isn’t that the standard by which we might want to gauge our treatment of our customers?
In this 60-minute webinar, we’ll brainstorm ways we can treat them in such a way that they’ll realize how much we value their presence in our libraries – even if it’s virtually. We’ll look at how we can make our customers feel as if they are our most precious resources – because indeed, they are the reason we have a job.
It never hurts to look at ways we can make sure they’re glad they came to us!
Register
North Carolina library staff are invited to register for Rhodium Rules!, https://slnc.info/CS-4.
This program is supported by grant funds from the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act (LSTA) as administered by the State Library of North Carolina, a division of the NC Department of Natural and Cultural Resources (IMLS grant number LS-252476-OLS-22).