Description: Providing patron assistance at the Patron Services Desk, checking materials out and in, collecting fines, and answering directional and brief informational questions via the telephone, email, and in person. Customer service skills are an integral part of this task, as is the necessity for confidentiality regarding patron information. Patron Services Desk functions are performed using the library’s integrated library system, Ex Libris ALMA. Opening and closing the library according to Library policy and procedures. Handling internal and external book returns. Opening the Patron Services Desk, balancing the Patron Services monetary account and other duties as deemed necessary to ensure proper opening and closing procedures. Providing assistance as needed with shelving, shifting and shelf reading. Provides assistance as needed with inventory of library materials, including electronic scanning using ALMA. Reconciling inventory error reports. Updating item status as needed in the library’s ALMA.
Qualifications: Completion of high school and two years experience in office support, preferably as a library technician in a library.
Salary: $31,200 - $42,982