Part 1: Managing Patron Challenges from a Trauma-Informed Lens for Library Staff

Join Us for this Two-Part Webinar Series, Presented by Beth Wahler

Part 1: Managing Patron Challenges from a Trauma-Informed Lens for Library Staff

This webinar is largely focused on developing and practicing skills for working through patron challenges and setting boundaries/enforcing policies from a trauma-informed librarianship lens. This 60-minute webinar will discuss trauma and how it impacts both patrons and staff in a library setting. Also discussed are the six guiding principles of trauma-informed care and how they can be applied in a library setting for the benefit of both patrons and staff. Examples of library services and programming offered through a trauma-informed lens, including examples for supporting both patrons and staff will also be provided.

Register

North Carolina library staff are invited to register for Managing Patron Challenges from a Trauma-Informed Lens for Library Staff, https://slnc.info/MCP01. 

This project is made possible in part by the federal Institute of Museum and Library Services (IMLS) under the provisions of the Library Services and Technology Act (LSTA) as administered by the State Library of North Carolina, a division of the NC Department of Natural and Cultural Resources (IMLS grant number LS-253645-OLS-23).