Description:
Assist the Director of Technical Services with the installation of new computers at multiple library branches. Assist the Digital Navigator with instruction and technical support of SRLS patrons looking to become effective home internet users. All outreach and assistance will be provided primarily by in-person instruction, but may also include phone calls, email, text, video chat, or other communication methods.
Qualifications:
- Install new hardware and software, troubleshoot issues, and implement repairs and updates to computer systems.
- Provide technical support to customers across a wide range of hardware and software systems.
- Receive, return, or initiate telephone or email contact with clients
- Discuss with each client their home Internet access or need for home Internet access, technology experiences, and their devices.
- Assist Digital Navigator with virtual and in-person office hours during which clients can visit, telephone, Zoom, text, or email with questions or requests for assistance.
- Maintain accurate and timely grant and client records, track each client’s progress, and report outputs and outcomes.
Salary: $17/hr, 20 hours a week