Description: The IT Support Professional I is a member of the Technology Services unit in the Information Technology department. Reporting to the Technology Services Manager, this position supports the Apple and Windows computing environments with a focus on patron computing at the Libraries. The position works with the Technology Services team to support computing in all patron spaces, including the Learning Commons, Graduate Student Commons, and a variety of specialized spaces and services such as the Data Experience Lab, Dataspace, Digital Media Lab, Virtual Reality spaces, the NC State Gaming and Esports Lab, Makerspace, and Technology Lending Service. This position supervises approximately 10 IT student technicians and plays a key role in creating a positive work environment. Duties include providing training, guidance, task management, and instruction to IT student staff.
Qualifications: Bachelor’s degree plus two to four years relevant experience or equivalent combination of education and experience.
Salary: 64,000 minimum.