Description:
Job Overview: The User Experience (UX) Researcher conducts research to learn about and improve the experience of Duke University Libraries users as they interact with web platforms, physical spaces, and library services. The UX Researcher assists in planning and coordinating user research broadly across the Libraries, including collecting, analyzing, and documenting data useful for evaluating library operations and understanding user needs. They contribute user experience research expertise to project teams tasked with designing or improving user interfaces, both public-facing and staff-facing. They bring experience in and passion for equitable and ethical user research (e.g., a current understanding of best practices for inclusive and privacy-protecting user research, as well as research methods that respect underrepresented and vulnerable populations). They serve as project manager for collaborative efforts related to user experience research or recommended improvements.
Qualifications:
Knowledge of assessment and user experience research practices generally acquired through completion of a degree in a social sciences-related field.
Specific training or coursework in user experience research, assessment, and/or program evaluation.
Skills in and experience with multiple UX research methodologies, such as focus groups, usability studies, user interviews, and surveys
Skills in and experience with effective project management tools and techniques
Knowledge of current technologies for UX data collection, manipulation, analysis, and reporting
Salary: The hiring range for this position is firm at $60,000 - $80,000