Customer Service from Inside Out
In this one-hour session, we’ll define internal customer service – what it is and who’s involved. Then we’ll brainstorm best practices to make sure our internal customer service is as good as it can be!
Topics Related to State Library of North Carolina
Assertiveness for the Unassertive - Tuesday, August 23, 2022, 2:00 pm - 3:00 pm
In this webinar, we’ll discuss the differences between being assertive and aggressive, as well as the dangers of being passive.
The Art of Saying No to Customers
In this fast-paced one-hour webinar program, we’ll help you determine when it’s appropriate to use that important little word. More importantly, you’ll learn how to say no in a way that maintains the loyalty you’ve worked so hard to earn.
Tracing Your Jewish Roots in Ukraine, Belarus & Poland -
With Barbara Freedman of the Triangle Jewish Genealogical Society
Join Us for the Next NC Trivia Night!
Think you're an expert on North Carolina history, geography, and culture? Here's your chance to show off your skills in North Carolina Virtual Trivia, brought to you by the State Library of North Carolina and the State Archives of North Carolina. On May 19, 2022, at 6 pm, players can participate—as individuals or in teams—from their homes, as we present fascinating trivia about the Old North State. Bragging rights are on the line in this Carolina contest of wits!
Inclusive leaders are committed to diversity and inclusion because these objectives align with their personal value and because they believe in their positive impact on the organization. In this session, we examine how leaders articulate authentic commitment to diversity, hold others accountable, and make diversity and inclusion a personal priority.
Introduction to Inclusive Leadership
Outstanding leaders create a climate where people are engaged, feel valued, are fully included in decisions and processes, and actively contribute new ideas and ways of improvement. Inclusive leaders achieve these goals by celebrating and valuing differences, unveiling the limitless potential of each individual, and fostering multicultural collaboration. In this overview session, leaders will gain an enhanced understanding of the importance of inclusive leadership in organizations. Participants will understand the knowledge, skills, and competencies needed to effectively lead global and diverse teams. This session also provides an overview of the series.
These sessions will be live captioned.
Little Hands Signing Professional Development: Hands-On Storytimes
This presentation will cover the benefits of using basic American Sign Language with all children, and offer a variety of simple techniques for making your programs more fun, educational, and participative through the use of signs with audiences of all ages. Participants will leave armed with a vocabulary of very basic signs to start using right away.
Once a Decade:
Exploring the 1950 Census Release
On April 1, 2022, the 1950 Census records will be released to the public by the National Archives.
This presentation will take you back in time to explore how the 1950 Census was conducted as well as the content of the questionnaire and population statistics from that era. Resources for data users and genealogical researchers will also be provided. Join us for a chance to learn more about this historic release.
Join us for Part III of our “News You Can Use” series as we do a deep dive into two North Carolina newspaper collections, NewsBank and NewspaperARCHIVE. Building on Part I and Part II, we will explore strategies for using these subscription databases, accessible with an SLNC Government & Heritage Library card.